Collections Supervisor

Jobdesc

- Supervise and monitor the daily performance of the collection

- Drive achievement of collection

- Conduct regular coaching, and performance evaluations for team members.

- Develop and implement effective collection strategies and process improvements.

- Generate and analyze collection performance reports, identifying trends and improvement areas.

- Uphold professional ethics, discipline, and team motivation to maintain a positive work environment.

- Carry out the tasks assigned by the superior

- Ensure compliance with OJK regulations and company policies

Qualifications

- Minimum 3-5 years of experience in collection, credit management, fintech, or banking industry.

- Proven leadership skills with experience in supervising and motivating a team.

- Strong knowledge of collection systems, reporting tools, and Microsoft Excel.

- Familiarity with OJK regulations and compliance standards in the fintech/P2P lending sector.

- Excellent analytical skills with the ability to identify trends and propose improvements.

- Strong communication and interpersonal skills; bilingual proficiency (Bahasa Indonesia & English/Mandarin) is an advantage.

- High level of integrity, discipline, and professionalism in managing collection activities.

- Ability to work under pressure and meet performance targets.