Create the Collection Team's training work plan (including curriculum & training materials, making quiz, written tests, and roleplays); also creating the training reports to be submitted
Ensure the training program is completed according to the timeline and requirements standardized
Follow up on QA results to fulfill the training needs
Analyze training results on a regular basis to be submitted to management, to find out which parts need to be improved or strengthened
Update with any new banking products
Validate SOP flow process
Responsible for Agent's KPI including performance monitoring and coaching
Automate training process utilizing AI
Requirements:
Minimum Bachelor's degree graduate
Minimum 3 years of experience as Collection/Asset Recovery Training
Great public speaking is a required skill
Understands regulations & procedures related to the banking industry
