Collection Process Improvement Specialist

Responsibilities:

• Analyze existing business processes and identify improvement opportunities.
• Develop and implement process improvement strategies.
• Facilitate workshops and training sessions for staff.
• Collaborate with cross-functional teams to drive change initiatives.
• Monitor and report on the effectiveness of implemented solutions.
• Utilize data analysis to support decision-making.
• Document process changes and maintain updated procedures.
• Engage stakeholders and communicate progress effectively.
• Promote a culture of continuous improvement across the organization.

Requirements:

• Bachelor's degree in Business, Engineering, or related field.
• Proven experience in process improvement or operations roles, preferably in Collection or Fintech industry.
• Experience in creating business requirement documents.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• English language skill is mandatory
• Ability to work independently and in teams.
• Attention to detail and organizational skills.
• Proficiency in process mapping and data analysis tools.
• Change management experience preferred.