Collection Officer

JOB DESCRIPTION:

• Manage end-to-end collection activities to ensure timely payment from customers and achievement of collection targets.
• Ensure customer acceptance and receipt of invoices, and proactively follow up on any unreceived or unaccepted invoices.
• Investigate and resolve billing discrepancies, invoice disputes, and payment-related issues in coordination with internal stakeholders.
• Send payment reminders and negotiate payment commitments with customers to minimize overdue balances
• Ensure customer acceptance and receipt of invoices, and proactively follow up on any unreceived or unaccepted invoices.
• Bill and conduct a negotiation with the customer related to the unclosed payment
• Recommend and coordinate service suspension/isolation actions for delinquent accounts in accordance with company policies and procedures.
• Prepare and analyze Accounts Receivable aging reports, collection performance reports, forecasting report and overdue account evaluations.
• Continuously identify opportunities to improve collection effectiveness, cash flow, and customer payment performance.
• Collaborate closely with Sales, Finance, Operations, and Customer Service teams to support collection and payment resolution activities.

JOB QUALIFICATION:

• Minimum Bachelor's Degree in Accounting, Finance, Business Administration, Management, Economics, or other related disciplines
• Minimum 2 years of experience in Collection, Accounts Receivable, Credit Control, Billing, or related functions
• Required language: English or Bahasa
• Proficient in Microsoft Excel, including data processing, reporting, lookup functions, pivot tables, and analysis
• Excellent in communication skill, teamwork ability, customer focus oriented
• Strong administrative, analytical, and problem-solving skills with attention to detail.
• Able to work under tight deadlines and high-pressure environments, ensuring collection KPIs and aging targets are consistently achieved.