We're looking for a
Collection Manager to lead our collection strategy and execution. This role is perfect for someone who combines strong strategic thinking with hands-on operational leadership, and who thrives in a fast-paced, target-driven environment.
Requirements
- Minimum 4 years of experience in collection strategy.
- Proven leadership experience managing a collection team.
- Strong analytical, operational, and communication skills.
Key Responsibilities & Skills
- Strategic Collection Expertise
- Proficient in bucket segmentation (D1–30, D31–60, etc.).
- Develop & implement contact strategies tailored to delinquency stages.
- Strong knowledge of PTP tracking, broken promises, roll rates, and recovery metrics.
- Ability to prioritize accounts based on risk and recovery potential.
- Problem-Solving & Innovation
- Resourceful in skip tracing and handling uncontactable borrowers.
- Propose creative, area-specific, or borrower-specific tactics.
- Revise SOPs, scripts, and escalation logic to optimize outcomes.
- Adapt quickly to dynamic environments and pilot programs.
- Tech-Savvy Operations
- Experience with CMS, CRM, LMS, or auto-dialer systems.
- Proficient in Excel/Google Sheets for reporting and analysis.
- Familiarity with mobile collection apps, geo-tagging, and digital tracking tools.
- Ability to interpret dashboards for performance insights.
- Comfort with digital tools such as WhatsApp automation, call recordings, and field routing.
- Operational Leadership & Teamwork
- Drive daily call/visit targets across all delinquency buckets.
- Coordinate and track performance of field agents.
- Collaborate closely with credit, risk, and legal teams on escalated cases.
- Ensure timely reporting, documentation, and SOP compliance.
- Vendor & External Partner Management
- Maintain strong networks with collection agencies (especially across Jabodetabek, Java, etc.).
- Experienced in onboarding and managing third-party vendors.
- Skilled in fee negotiations, SLA management, and benchmarking performance.
- Act as the liaison between internal teams and outsourced partners.
- Communication & Negotiation
- Strong persuasive and empathetic communication skills.
- Skilled in negotiating repayment plans and structured settlements.
- Handle irate or uncooperative borrowers calmly and professionally.
