Job Description
Role Purpose
The Cluster Operations Lead - ICT is responsible for end-to-end operational performance, technical reliability, and governance of ICT infrastructure across multiple data centre sites within a defined cluster. The role combines strong hands-on technical expertise in data center technology operations with leadership of site and cluster operations to ensure high availability, performance, and compliance with client and organizational standards.
Key Responsibilities
1. ICT Operations & Service Continuity
- Lead incident, problem, and change management aligned to ITIL practices
- Troubleshoot complex, non-standard faults across servers, networks, and systems
- Support root cause analysis and implement preventive measures
- Ensure BCP/DR plans are maintained and tested
2. Technical Leadership & Engineering Oversight
- Act as technical authority for ICT systems and infrastructure decisions
- Provide hands-on expertise in server hardware, GPU infrastructure, Linux systems, and network environments
- Oversee lifecycle management, upgrades, and technical standards adherence
- Maintain accurate system documentation and asset records
3. Cluster Operations & Governance
- Coordinate operations across multiple data center sites
- Drive operational governance, change control, and escalation management
- Optimize DCIT operational processes and drive continuous improvement
- Support commissioning, handover, and large-scale data center delivery
4. Team Leadership & Capability Building
- Lead and develop technical teams across sites
- Define KPIs, assign tasks, and ensure effective workforce planning
- Provide technical training, mentoring, and capability development
- Ensure effective escalation paths and coverage models
5. Vendor & Stakeholder Management
- Act as primary ICT interface for clients, vendors, and auditors
- Collaborate with Facilities, Security, and project teams
- Manage regional initiatives involving multiple teams and stakeholders
6. Risk, Compliance & Security
- Ensure cybersecurity, patching, and access controls are enforced
- Support audits, risk assessments, and compliance activities
Skills & Experience Required
- Strong hands-on experience in data center ICT environments
- Deep knowledge of server hardware, GPU devices, and Linux systems
- Strong understanding of large-scale network architecture and troubleshooting
- Proven experience in managing multi-site operations and teams
- Strong analytical, troubleshooting, and decision-making capabilities
- Experience in data center commissioning and operations optimization
Qualifications
- Bachelor's degree in IT, Engineering, or related field (preferred)
- ITIL certification or equivalent operational framework knowledge
- Relevant technical certifications (e.g., CCNP, CISSP, VMware, Microsoft, AWS) are advantageous
Experience Level
- 8-12+ years in ICT/data center operations
- 3-5+ years in leadership roles managing complex or regional operations
