Please find below the details for the post of Cluster Manager in leading QSR brand which is into premium cakes, pastries & other bakery products in India
Company Profile : A well-known Indian premium bakery and cafe brand that started in Mumbai and became a pan-India chain famous for brownies, cakes, pastries, and desserts. It operates through company-owned outlets and central kitchens, with strong focus on quality, branding, and customer experience.
Position : Cluster Manager
Department : FOH
Location : Delhi NCR
Education : Any Graduate OR Diploma in Hotel Management
Experience:
- 5 to 7 years of hospitality or retail experience, with 2+ years in QSR / cafe / bakery operations.
- Prior experience managing 2 to 4 outlets or acting as a senior outlet manager / assistant area manager.
- Exposure to local marketing, people management, and P&L understanding preferred.
- Strong focus on execution, guest service, and team development.
Role Summary :
The Cluster Manager is responsible for ensuring smooth day-to-day operations, guest satisfaction, and consistent sales performance across a cluster of outlets. This role focuses on executing brand standards, driving operational efficiency, and developing outlet teams to deliver high-quality guest experiences.
Key Responsibilities :
- Team Development & Leadership
- Recruit, train, and mentor Outlet Managers and team members to build high-performing teams.
- Drive team engagement and performance through regular coaching and reviews.
- Operational Excellence
- Ensure adherence to standard operating procedures (SOPs) across all outlets in the cluster.
- Maintain outlet hygiene, safety, and compliance with health standards.
- Monitor inventory management, cash handling, and daily operations.
- Sales & Guest Experience
- Support outlet teams in achieving monthly sales and profitability targets.
- Ensure a consistently high level of guest satisfaction and service quality.
- Execute local store marketing (LSM) activities as directed by the Area Manager to drive footfall and brand visibility.
- Process & Efficiency
- Track and report key operational metrics and take corrective action where needed.
- Support accurate demand forecasting and minimize wastage.
- Oversee in-store product display standards and online menu hygiene on platforms like Swiggy, Zomato, and brand website.
- Maintenance & New Store Readiness
- Coordinate with maintenance teams to ensure timely upkeep of outlets.
- Support the launch and stabilization of new outlets within the cluster.
Package : 6.00 LPA to 9.00 LPA
Contact Details:
HR-Chitra Aher
[Confidential Information]
