Job Summary
The Cloud Consultant / Presales is responsible for understanding customers business and technical requirements, designing the most suitable cloud solutions, and providing technical support throughout the sales cycle. This role acts as a bridge between the Sales, Delivery, and Technical teams to ensure the proposed solutions are technically feasible, commercially competitive, and aligned with customer needs.
Key Responsibilities
1. Customer Engagement
- Collaborate with the Sales team to identify customer requirements and business objectives.
- Conduct discovery meetings to understand customers technical and business challenges.
- Provide consultative guidance on Cloud Infrastructure, Managed Services, Cybersecurity, Backup, Disaster Recovery, and other IT solutions.
- Build and maintain strong relationships with customers, technology partners, and vendors.
2. Solution Design
- Design end-to-end cloud and infrastructure solutions tailored to customer requirements.
- Prepare High-Level Design (HLD), solution architecture diagrams, and technical documentation.
- Perform infrastructure sizing, capacity planning, licensing recommendations, and cost estimation.
- Recommend secure, scalable, and cost-effective solutions that align with industry best practices.
3. Technical Presales Support
- Serve as the technical advisor throughout the sales process.
- Deliver solution presentations, product demonstrations, workshops, and Proof of Concept (PoC) sessions.
- Respond to technical inquiries from customers and support technical discussions during negotiations.
- Work closely with the Sales team to develop winning technical strategies for customer opportunities.
4. Proposal & Documentation
- Prepare technical proposals, Statements of Work (SoW), Bills of Quantity (BoQ), and implementation plans.
- Ensure all technical documentation is accurate, complete, and delivered within agreed timelines.
5. Cross-Functional Collaboration
- Collaborate with Cloud Engineers, Network Engineers, Security Engineers, Delivery Teams, and Project Managers to ensure solution feasibility.
- Conduct project handover sessions to the implementation team after project closure.
- Provide technical guidance during project implementation when required.
6. Product & Technology Development
- Stay updated with emerging cloud technologies, cybersecurity trends, and industry best practices.
- Continuously enhance knowledge of cloud platforms, virtualization, networking, and security solutions.
- Provide feedback to Product Management regarding customer requirements and market trends.
- Support the development of new service offerings and technical solutions.
Qualifications
- Bachelor's Degree in Computer Science, Information Technology, Information Systems, Engineering, or a related field.
- Minimum 3 years of experience in Presales, Cloud Consulting, Solution Architecture, or Cloud Engineering.
- Experience working in a Cloud Service Provider (CSP), Managed Service Provider (MSP), Data Center, or System Integrator environment is preferred.
- Experience supporting enterprise customers is an advantage.
- Excellent communication and presentation skills.
- Strong analytical and problem-solving abilities.
- Customer-focused with a consultative selling approach.
- Strong negotiation and stakeholder management skills.
- Ability to work effectively across cross-functional teams.
- Strong organizational and time management skills.
- Ability to work under pressure and manage multiple opportunities simultaneously.
