We're hiring! We are looking for a Client Services Executive, Claims to join our Reinsurance business in Jakarta, Indonesia.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
Support claims matters
- Input all Notification/PLA/DLA into system
- Data migration from legacy system to GRU Indonesia
- Communication and management of internal and external collaborators expectations
- Build client relationship in tandem with Client Relationship Manager, working as a Client Team
Support carrier meeting for specific claims
- Support claims data analysis and reporting. Monitor claims SLAs and take accountability for performances.
- Issue claims/cash calls in accordance with contract terms and SLA
- Submission of claims supporting documents within 1 working day of receipt from the clients to the reinsurers
Adhoc matters
- Actively engage with Finance colleagues for the efficient collection of balances
- Actively engage with Regional Client Services team to ensure alignment to Global Standardization and Best Practice
- Any other duties as required by the management.
Skills And Experience That Will Lead To Success
- Preferably 2 years of experience in the insurance or reinsurance industry. Fresh graduates are welcome to apply.
- Degree or equivalent experience required, specifically in Finance, Accounting, Math or related field.
- Excellent English skills, both written and verbal
- Ability to deliver under pressure in a high intensity and fast paced multinational environment
- Excellent interpersonal and communication skills (both oral and written) with the ability to work with internal and external stakeholders at all levels within Indonesia and globally
- Excellent organization, prioritization and time management skills
- Excellent attention to detail, and ability to work efficiently
- Professional demeanour and collaborative team player
