Client Relations Officer

Company Description Jangjo Indonesia is a forward-thinking waste management company focused on delivering end-to-end solutions that raise industry standards. The organization is committed to transforming waste management through innovative, sustainable practices that benefit both the environment and society. Jangjo Indonesia works with diverse stakeholders to design and implement responsible waste handling systems. Team members contribute to meaningful environmental impact while supporting communities through efficient and ethical waste management services.

Role Description The Client Relations Officer is a full-time, on-site role based in Jakarta, Indonesia. This position is responsible for building and maintaining strong relationships with clients, serving as the primary point of contact for inquiries, service updates, and issue resolution. Daily activities include responding to client requests, coordinating with internal teams to ensure service delivery, preparing reports and presentations, and supporting client onboarding and education about Jangjo's waste management solutions. The role also involves monitoring client satisfaction, gathering feedback, and identifying opportunities to improve services and expand partnerships. The Client Relations Officer is expected to represent Jangjo professionally, uphold sustainability values, and contribute to continuous improvement in client experience.

Qualifications

• Strong client relationship management, customer service, and stakeholder communication skills.
• Ability to coordinate across teams, manage multiple accounts, and follow through on client requests and action items.
• Excellent verbal and written communication skills in English and Bahasa Indonesia.
• Good organizational, time management, and problem-solving abilities.
• Comfort with using office productivity tools and CRM or similar systems.
• Understanding of or interest in waste management, sustainability, or environmental services.
• Bachelor's degree in Business, Communications, Environmental Studies, or a related field is preferred.
• Previous experience in client-facing roles or account management is an advantage.