Client Relations Manager

Location: Bogor (On-site)

About the Role

At Tiara Hana, we believe buying an investment property is more than a transaction — it's the beginning of a long-term relationship. As a Client Relations Manager, you will serve as a trusted advisor, helping prospective clients explore exclusive investment opportunities while delivering a personalized and seamless customer journey.

You will be responsible for nurturing qualified leads, understanding each client's financial goals and lifestyle aspirations, providing tailored investment recommendations, and guiding them confidently through the entire sales process. Success in this role comes from building trust, creating meaningful relationships, and delivering an exceptional client experience from the first conversation to post-sale engagement.

Key Responsibilities

• Build and maintain strong relationships with prospective and existing clients through personalized and consultative engagement.

• Manage qualified leads and convert them into successful investment sales while maintaining a high standard of customer experience.

• Understand clients investment objectives, lifestyle preferences, and financial considerations to recommend suitable property investment opportunities.

• Follow up consistently with prospects throughout the sales journey to build trust and maximize conversion opportunities.

• Maintain accurate records of client interactions, pipeline activities, and sales forecasts using CRM systems.

• Proactively identify opportunities to enhance customer satisfaction and strengthen long-term client relationships.

• Stay updated on company products, market trends, competitor activities, and investment insights to provide informed recommendations.

• Represent Tiara Hana with professionalism, integrity, and a hospitality-driven mindset at every client touchpoint.

What We're Looking For

• Diploma or Bachelor's degree in Business Administration, Marketing, Hospitality, Communications, or a related field.

• Minimum 3–5 years of experience in Sales, Business Development, Client Relations, Relationship Management, Luxury Hospitality, Real Estate, Property Investment, Banking, Wealth Management, or a similar client-facing role.

• Strong interpersonal, communication, and presentation skills with the ability to influence and build trust.

• Demonstrated ability to manage client relationships and deliver an outstanding customer experience.

• Consultative selling mindset with excellent negotiation and closing skills.

• Ability to identify customer needs and recommend personalized solutions.

• Experience using CRM systems and maintaining an organized sales pipeline.

• Strong organizational, time-management, and follow-up skills.

• Comfortable working with sales targets and performance-driven KPIs.

• Fluent in both Bahasa Indonesia and English, both spoken and written.

• Adaptable, proactive, self-motivated, and eager to thrive in a fast-paced environment.