Role Description This full-time, on-site Client Relation Officer role at Viction One is based in Jakarta, Indonesia. The Client Relation Officer is responsible for managing day-to-day interactions with clients, responding to inquiries, and ensuring timely resolution of issues. This role includes coordinating with internal teams to follow up on client requests, maintaining accurate records of client communications, and preparing regular status updates and reports. The Client Relation Officer will support client onboarding, gather feedback to improve services, and proactively identify opportunities to enhance client satisfaction and long-term relationships. The position requires consistent on-site collaboration with colleagues and clients to deliver high-quality service and maintain professional standards.
Qualifications
- Demonstrated ability to build and maintain professional client relationships, with strong interpersonal and customer service skills.
- Clear, professional communication skills in written and spoken English; proficiency in Bahasa Indonesia is highly beneficial.
- Strong organizational and time-management abilities to handle multiple client requests and follow-ups effectively.
- Problem-solving skills and analytical thinking to address client issues and suggest practical solutions.
- Comfort working in an on-site, team-based environment and collaborating across departments.
- Proficiency with office productivity tools (e.g., email, spreadsheets, CRM or client management systems).
- Previous experience in client relations, account management, or customer support is an advantage.
- Bachelor's degree in Business, Communications, Management, or a related field, or equivalent practical experience.
- High level of professionalism, integrity, and attention to detail in all client interactions and documentation.
