Client Management Specialist (Medical Devices & Diagnostics)

About Us

PT Anugerah Pharmindo Lestari (APL) a Zuellig Pharma company, is a leading healthcare solutions in Indonesia, and our purpose is to make healthcare more accessible to the communities we serve.

We provide world-class distribution, commercialization, and clinical trial support to support the growing healthcare needs in this region. The company was started forty years ago and has grown to become a billion-dollar business covering 514 cities with over 2,500 employees.

Our people serve more than 60,000 direct and indirect medical facilities and work with over 50 clients, including the top 20 pharmaceutical companies in the world.

Purpose Of The Role

Accountable for driving continuous revenue growth and expanding market presence through the active acquisition of new Medical Devices & Diagnostics (MDD) clients and the strategic retention and renewal of existing partnerships. This role holds commercial accountability for achieving the assigned portfolio's targets, protecting business margins, and driving the successful adoption of value-added services. Furthermore, the jobholder acts as the primary single point of contact for commercial governance, leads cross-functional alignment through regular business reviews.

What You'll Do

• Drive Business & Revenue Growth: Lead the proactive acquisition of new MDD clients and business partners while meeting and exceeding annual commercial sales, revenue, and margin targets
• Client Retention & Value-Added Solutions: Strategically manage client renewals, build long-term trust, and identify opportunities to cross-sell and implement value-added logistics, digital, and commercial solutions
• Commercial Governance & Reviews: Serve as the central single point of contact for client accounts, facilitating high-impact quarterly and monthly business reviews.
• Cross-Functional Orchestration: Partner seamlessly with Supply Chain, Operations, Regulatory Affairs, Quality Assurance, and Finance to ensure contractual service levels and governance compliance.
  
  

Must-Have

What Will Make You Successful

• Bachelor's degree in business administration, Marketing, Pharmacy, or a related discipline
• 4–7 years of progressive B2B commercial, key account management, or business development experience within Healthcare, Medical Devices & Diagnostics (MDD), or pharmaceutical distribution.
• Strong proficiency in portfolio margin management, contract negotiation, and sales forecasting.
• Excellent interpersonal, presentation, and negotiation skills with fluency in English and Bahasa Indonesia.
• Proven capability to lead cross-functional stakeholders and handle client escalations effectively
  
  

Advantage To Have

• Comprehensive understanding of Indonesian healthcare distribution standards and MDD regulatory frameworks
• Proficiency in ERP and CRM systems (e.g., SAP).
  
  

Why Join APL

• We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
• We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
• As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
• Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
• Our Total Rewards program is designed to support your overall well-being in every aspect
  
  

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