Serving as the primary point of contact for an assigned portfolio of clients.
Building and sustaining trusting relationships with key decision-makers and stakeholders within the client organization.
Conducting regular meetings (both virtual and in-person) to review performance, address concerns, and plan future initiatives.
Acting as the client's advocate internally, effectively communicating their needs, goals, and feedback to internal teams such as Product, Sales, Operations, and Technical Support.
Ensuring timely and accurate communication regarding project status, service delivery, or changes in product offerings.
Developing a deep understanding of the client's business, industry, and core challenges.
Identifying strategic opportunities for new services, products, or solutions that align with the client's evolving needs through upselling and cross-selling.
Creating and presenting structured account plans and strategies to both management and the client.
Reviewing regularly the successful delivery of services or products to ensure quality and compliance.
Managing client renewals and executing smooth contract negotiations.
Taking full ownership of client escalations and service issues, and coordinating internal resources to resolve problems smoothly and effectively.
Minimum Qualifications
Bachelor's degree, preferably in Business, Marketing, Communications, or a related field.
3-7+ years of experience in Client/Account Management, Sales, Business Development, or a relevant customer-facing role.
Strong industry knowledge within the F&B, Retail, or Supply Chain Distribution sectors.
Proficiency with Customer Relationship Management (CRM) software such as Salesforce, HubSpot, or similar tools.
Exceptional written and verbal communication skills, with an articulate, persuasive, and empathetic communication style.
Strong interpersonal and networking abilities to build rapport and manage relationships across different organizational levels.
Highly skilled in negotiation, diplomacy, contract resolution, conflict management, and handling difficult conversations.
Solid business acumen, including a strong understanding of financial metrics, contract terms, and the complete sales cycle.
Excellent organizational and time management skills, with the proven ability to manage multiple accounts, deadlines, and priorities simultaneously.
