Client Management

4-6 Years

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Job Description

Act as the primary point of contact for an assigned portfolio, building trust with key decision-makers and stakeholders.
Represent the client's voice internally by communicating their goals and feedback to our Product, Sales, and Operations teams.
Develop a deep understanding of the client's business to identify upselling and cross-selling opportunities that align with their evolving needs.
Conduct regular performance reviews and manage successful service delivery, including contract negotiations and renewals.
Take full ownership of client escalations and coordinate internal resources to resolve issues smoothly.
Create and present strategic account plans to both management and the client.

Minimum Qualifications

Bachelor's degree in Business, Marketing, Communications, or a related field.
Minimum 4 years of experience in Client/Account Management, Sales, or Business Development.
Proven experience or familiarity with the F&B, Retail, or Supply Chain Distribution sectors.
Proficiency with CRM software such as Salesforce or HubSpot.
Strong ability to network and build rapport across various organizational levels.
Skilled in contract negotiations, conflict resolution, and handling difficult conversations.
Solid understanding of the sales cycle, financial metrics, and contract terms.
Excellent time management with the ability to handle multiple accounts and deadlines simultaneously.
Good communication and presentation skills.