Assist in managing and overseeing Non-Motor Vehicle claims across various lines including Property, Engineering, Liability, Marine, and other Non-MV products.
Review and evaluate claim documents, policy coverage, and loss details to ensure accurate claim assessment.
Supervise and provide technical guidance to claim officers for daily operations and complex cases.
Coordinate with surveyors, adjusters, investigators, repairers, and external parties during claim handling and settlement.
Monitor claim reserves, recommendations, and settlement amounts to ensure adequacy and compliance.
Handle escalated, disputed, or litigated claims and support negotiation and settlement processes.
Ensure compliance with internal policies, regulatory requirements, audit standards, and Service Level Agreements (SLA).
Prepare claim reports, summaries, and management information as required.
Support continuous improvement initiatives to enhance claim efficiency, cost control, and customer satisfaction.
Requirements :
Bachelor's degree in Insurance/Law/Business/Engineering, or a related discipline.
Minimum 5–7 years of experiences in handling Non-Motor Vehicle insurance claims
Proficient in English both oral and written, especially for reading policies, claim reports, and communication with external or overseas parties.
Experienced in handling a team will be an advantage.
Possess a good communication skill and problem solving skill
