Job Description :
The primary responsibility of this position is to support the day to day Operations for the ACH Operations Team. The role involves supporting various input/ verification/Monitoring/reporting/payment processing functions as part of ACH Operations . Processing of ACH transactions on payment platforms, update static data in ACH applications/ Databases, monitoring of queues, extracting and reporting at timely intervals. . Understand complex product and database rules / structures to effect changes impacting delivery of ACH products and services. . Ensures that Requests for processing are properly authenticated and authorized by appropriate parties in compliance with risk and control guidelines. . Respond to queries received via mailbox and resolve any client issue on priority. . Escalate any exceptions, unwarranted activities, spike in volume, etc immediately to management. . Ensure that all relevant deadlines and stipulated controls are met. . Provide MIS reports with accuracy and completeness of data. . Assist in the training/education of other members in job functions/procedures relating to the unit. . Comply with the Standard Operation Procedures, abide by the Code of Conduct and ensure strict adherence to the Company's policies. . Process any required back-up tasks relating to production, identifying ways to improve current work practices. . To work with minimum supervision and act on own initiative to identify tasks to be undertaken. . To participate in the rotation of functions within the group ensuring no degradation to work flows. . Will be supporting the US Payments during the US Cut off hours, hence will be working in a complete US shift.
Qualifications . Graduate with Minimum 1- 4 years of experience in Banks/ Financial Institutions. . Graduates with good academic record. . Experience and a working knowledge of various aspects of International Payment Processing Operations. 1 year of experience in a back office operations of a reputed foreign bank or its processing arm/private sector bank/public sector bank as a supervisor would be beneficial. . Working Knowledge of ACH & international payment conventions & practices is preferable. . Good Interpersonal skills to be able to communicate internally or externally and at all levels and should be a team player. . Excellent written & oral communication skills in English. . A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate. . Strong PC and analytical skills. . Knowledge of MS Access, Excel, PowerPoint, and Word
JPMorgan Chase Bank, N.A., doing business as Chase Bank or often as Chase, is an American national bank headquartered in New York City, that constitutes the consumer and commercial banking subsidiary of the U.S. multinational banking and financial services holding company, JPMorgan Chase