CIB_Fund Servicing Associate I (Manager)

Job Description


Job Description :

Core Responsibilities:

  • Be a point of contact for a significant multiple key Clients within Fund Accounting.
  • Build a stable relationship with the Client to support key interactions and seamless escalation.
  • Represent JPM across client driven and regulatory change discussions for Fund Accounting.
  • Work with team and colleagues in region to build out and continuously develop the Operation Service Delivery model for our Clients
  • Work closely with change and on-boarding colleagues to ensure smooth transition of new products/fund on-boarding.
  • Ensure the service quality that is delivered to Clients is of an excellent standard
  • Participate and lead, where necessary, in Fund Accounting service reviews with the Client.
  • Be a communication source for escalation of all issues, service updates, and progress updates for the Client.
  • Maintain an open and interactive relationship with internal partners including Client Services, and Custody.
  • Supporting the Fund Accounting Teams in Offshore locations to deliver a quality product through efficient issue resolution and proactive client engagement.
  • Seeks opportunities and responds to initiatives to improve service levels and improved efficiency for J.P. Morgan and the Client

Key Responsibilities of the Operations Service Delivery Team:
  • Client facing subject matter expert for Fund Accounting service delivery impacting matters.
  • Maintains responsibility for the Fund Accounting operational process.
  • Pre-empt (where possible) and manage/resolve service issues and ensure timely communication to the Client (and to Client Service where relationship impacting matter).
  • Maintain service plans
  • Timely accurate delivery of client, vendor & 3rd party reporting
  • Ensure adherence to the Client SLA.
  • Ensuring awareness of and adherence to regulatory requirements for Fund Accounting.

Skills/attributes& required experience:
  • A strong sense of ownership and responsibility.
  • Excellent client facing skills.
  • Fund Accounting experience.
  • Willingness to make decisions, while ensuring buy in from internal and external stakeholders.
  • Strong organizational and time management skills.
  • Ability to interact efficiently with Clients and effectively manage client expectations.
  • Ability to manage the Clients change agenda with conflicting priorities.
  • Knowledge of key operations controls & workflow.
  • Strong written and verbal communication skills with complimentary presentation skills.

JOB TYPE

Function

Roles

JPMorgan Chase Bank, N.A., doing business as Chase Bank or often as Chase, is an American national bank headquartered in New York City, that constitutes the consumer and commercial banking subsidiary of the U.S. multinational banking and financial services holding company, JPMorgan Chase

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