FIND YOUR BETTER AT AIA
We don't simply believe in being The Best. We believe in better - because there's no limit to how far better can take us.
We believe in empowering every one of our people to find their better - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.
If you believe in better, we'd love to hear from you.
About the Role
Lead change end to end to drive the execution and outcome of the strategic initiatives and serve as trusted advisor to leadership on change strategy and execution
Key Roles & Responsibilities:
- Comply, follow and adopt governance and process of change management and its framework as well as follow the STO procedure and governance.
- Ensure alignment with strategic objectives and integration with project, program, and portfolio delivery plans.
- Develop and execute end‑to‑end change management plans (communications, training, sponsorship, readiness).
- Coordinate cross‑functionally with Strategic Transformation Office (STO), SME Communications, Process Owners, and business leaders to embed change into delivery cadence.
- Prepare progress updates and reporting for Steering Committees and senior leadership.
- Identify and mitigate change‑related risks, issues, and dependencies across initiatives.
- Conduct stakeholder analysis and change impact assessments, tailor engagement strategies accordingly.
- Work closely with stakeholders to anticipate resistance and build strong adoption plans.
- Lead communication efforts to ensure messages are clear, relevant, and engaging.
- Facilitate workshops, trainings, and engagement sessions to enhance awareness and readiness.
- Track training effectiveness (attendance, assessments) and iterate content.
- Monitor readiness and adoption via surveys, usage analytics, and qualitative feedback.
- Identify resistance points and drive improvement actions with owners.
- Track benefit realization against the business case and maintain handover documentation.
Job Requirements:
- 5-7 years of experience in change management, transformation, organizational development, or project management.
- Proficiency in change practices, principles, frameworks, and tools; hands‑on experience delivering transformation projects/programs.
- Strong stakeholder management, facilitation, and communication/presentation skills.
- High adaptability, structured problem‑solving, and comfort with ambiguity.
- Excellent verbal and written communication skills; able to craft compelling messages.
- Strong relationship-building and influence skills across all organizational levels.
- Have relevant Change Management certification (PROSCI/ADKAR, CCMP) is an advantage.
