About EF Education First
At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programsfocused on language, travel, cultural exchange, and academicsturn dreams into international opportunities.
When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate aboutwe welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.
Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, So Paulo, Shanghai, Stockholm, Zrich, and more. Learn more at https://www.ef.com.
About The Role
As Center Director, you are responsible for center's day to day operational activities. You are responsible for a center's staff, customer, and business performance. You are expected to lead center revenue performance, support day to day center operations, and manage center team.
Key Responsibilities
- Embody EF core values and set a service-oriented, collaborative culture in the center through role-modeling.
- Engage with customers actively and personally and create an environment in which all staff treat our customers respectfully, like they are your first or last.
- Identify new ways to deliver the best customer services; take care of customer complaints and turn unhappy or angry customers into our advocate.
- Responsible to the achievement of Center's revenue by leading the team through various customer acquisition channels, including referral and retention of current students.
- Monitor the center performance through verification and analysis of sales reports and student satisfaction reports; make sure center follows all EF EFEKTA processes, policies, and procedures.
- Lead the Sales, Service and Academic team in acquiring new students, maintaining number of students and ensure memorable learning experience through out the study period.
- Come up with ideas and feedback in order to make improvement to the business continuously.
- Ensure a safe, clean, delightful working and learning environment for staff and students; in a nutshell, run and grow a meaningful business with sound financial result, through people and service.
Qualifications
- Hold a degree or higher qualification, overseas study or working experience is desirable.
- 7+ year work experience with at least 3 years on senior management position in fast-paced growth environment. Had independently handled overall management and experienced work with people from different culture.
- Have proven track record in team leadership and management, proven track record on hiring, training, developing staff, and retaining star performers.
- Flexible working hours (between 10.00-21.00) and Saturdays or Sundays due to the nature of our retail business
- Result driven, have strong sales background, have proven record on achieving sales, and/or service target.
- Can communicate effectively in English in a multicultural environment.
- Excellent interpersonal skills and communication skills.
- Are passionate about and capable of running a quite independent P&L.
- Self-motivated and comfortable working under pressure while maintaining a positive spirit.
- Are flexible to work Saturdays and Sundays due to the nature of our business.
