CCB- VP -Business Analysis Manager

Job Description :

The Fraud Consumer Protection Service group - Inbound Call Center team supports the intake channels for the FCPS organization. This includes call centers and digital channels that support Fraud Prevention and Claims, Disputes, and Recovery. This role is specifically aligned to the Business Support organization within the FCPS Inbound Call Center and is focused on FCPS Customer Experience, which includes support for both the call centers and back-office groups.
Job related tasks fall into Business Analysis and Customer Experience. Specific tasks include but are not limited to:

1. Managing a book of work which may include projects or analytics requests
2. Complete adhoc business reviews/analyticsrequests, business cases, etc. and present findings/recommendations to key stakeholders
3. Developing Business Requirements for reporting or IT projects
4. Provide support for all scheduled project implementations
5. Provide Audit and CORE support
6. Potentially lead a team of 10-15 Business Analysts

• Controls focus - with the ability to balance Business and Customer needs
• Risk based assessment and decision making
• Flexibility - able to easily accept change, able to multitask
• Communication - Presentation skills, Ability to work with all levels of employees/management, listening skills
• Action oriented - able to meet assigned deadlines in a fast paced environment (some of them immediate), Negotiation/problem resolution skills
• Proven self-starter

• Prefer 7+years of related experience in business analysis
• Technical knowledge of data infrastructure practices and tools
• Advanced working SQL knowledge and experience working with relational databases
• Ability to perform statistical analysis on large data sets, leading to insights about improving the business, using tools like SAS, Tableau, Python, etc.
• Possess the ability to quickly understand, extract, and manipulate unfamiliar data environments
• Must have good understanding of program/project management disciplines
• Must have proven ability to work with large-scale/complex issues with all levels of management. Ability to work effectively across functional and organizational lines
• Translates technical details, observations and results into business language
• Some practical experience, internships or co-ops in an analytics or modeling discipline
• Able to translate problems and solutions into business ready deliverables
• Leadership experience preferred
• Bachelor's Degree or equivalent experience