Call Center Agent | AYANA Midplaza, JAKARTA

1-3 Years

Posted 6 hours ago
Be among the first 10 applicants

Job Description

AYANA Midplaza, Jakarta, is looking for a dedicated Call Centre Agent to join our dynamic team. The Call Centre Agent will serve as the first point of contact for guests and clients, providing them with information, taking reservations, and addressing inquiries or concerns with professionalism and efficiency. Your role will be crucial in creating a positive guest experience and reflecting the standards of AYANA Hospitality.

Key Responsibilities:

Handle incoming calls and inquiries from guests, offering prompt and accurate information regarding reservations, services, and hotel facilities
Assist with booking reservations, coordinating details for guests, and ensuring all information is recorded accurately in the system
Manage any guest complaints or issues over the phone, implementing resolutions or escalating to appropriate departments as necessary
Maintain a courteous and professional demeanor while meeting the needs of guests, ensuring high levels of customer service at all times
Support promotional activities and upselling initiatives during guest interactions to optimize hotel occupancy and revenue

Requirements

Minimum 1-2 years of experience in customer service, call center, or hospitality environment
Excellent communication skills (clear speaking voice, good grammar)
Strong customer service skills
Good listening skills
Ability to handle complaints professionally
Fast typing skills

More Info

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About Company

ayana hospitality

Job ID: 152260927

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Last Updated: 13-08-2026 06:56:58 PM

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