Business Process Specialist

MSC Mediterranean Shipping Company is a global business engaged in the shipping and logistics sector. Present in 155 countries, MSC facilitates international trade between the world's major economies, and among emerging markets across all continents.

Founded in 1970 and headquartered in Geneva, Switzerland, since 1978, MSC is a privately-owned organization driven by the Aponte family. A world leader in container shipping, MSC has evolved from a one vessel operation into a globally respected business with a fleet of 900 vessels and more than 200,000 staff.

MSC delivers goods and services to local communities, customers and international business partners. With access to an integrated global network of road, rail and sea transport resources, the company prides itself on delivering global service with local knowledge.

Through a network of 675 offices, MSC ensures that shippers can talk directly to our representatives, as well as using a variety of e-business solutions for digitalized cargo bookings. Responding to the needs of our customers, MSC is a major driving force behind the evolution of smart containers in our industry, helping to set the standards for digital shipping.

MSC calls at 520 ports on 300 trade routes, carrying some 27 million TEU (twenty-foot equivalent units) annually, via a modern fleet, equipped with the latest green technologies.

Over the years, MSC has diversified its activities to include overland transportation, logistics and a growing portfolio of port terminal investments. Today, our focus remains true to our roots, and we continue to build and retaining long-term trusted partnerships with customers of all size and scale.

We are pleased to announce an opening for the position of Business Process Specialistbased in Jakarta, Indonesia.

There will be opportunities for MSC to invest in your professional journey for excellence.

Position Summary

The business process specialist is responsible for the following functions:

• Analyses business processes

• Assist Business Process Manager to develops and implements business processes and systems to support the organization's operations

• Collaborates with cross-functional teams to ensure that business processes and systems are aligned with the organization's overall goals and objectives

Key Responsibilities

• Gather and analyze data, SOPs and workflow to identify trends and patterns, and use that information to develop strategies for improving efficiency and profitability

• Collaborate with cross-functional teams to ensure that business processes and systems are aligned with the organization's overall goals and objectives

• Provide support and guidance to other departments within the agency as needed

• Assist Business Process Manager to develop and implement business processes and systems to support the agency's operations

Requirements & Qualifications

• Bachelor's degree in any discipline
• A minimum of 1-2 years of experience, shipping agency experience is a plus
• English skills, written and spoken

Key Competencies & Skills

• Analytical skills: ability to collect, organize, and analyze data to identify trends, patterns, and problems.
• Problem-solving skills: identify and solve problems in a logical and systematic way.
• Communication skills: ability to effectively communicate findings and recommendations to stakeholders through clear and concise reports, presentations, and other materials.
• Proficiency with business intelligence tools as Power BI, Excel, etc.
• Excellent interpersonal skills to adapt its approach when required and ensure change management acceptation.
• Persuasion, influential and negotiation skills.
• Autonomous, self-starter with a keen sense of prioritization
• Fast response and time management ability.