Business Process Management - SPX Express

Shopee

Indonesia

8-10 Years

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Posted 2 days ago
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Job Description

Job Description:

Manage BPO Vendor Management, Payroll & Data Analyst team
Serve as the primary point of contact for all BPO vendor engagements
Ensure vendors meet agreed SLAs, KPIs, and quality standards
Manage contract compliance, negotiations & renewals
Oversee & validate monthly payroll data submission for BPO vendors
Monitor headcount utilization, cost trends & budget alignment
Generate insights & reports to drive decision-making and continuous improvement
Identify process gaps, inefficiencies, or trends impacting vendor performance or cost
Liaise with internal departments to streamline BPO-related processes

Requirements:

Minimum 8 years of experience in handling BPO operations, vendor management, outsource or similar role
Strong analytical, problem-solving & decision-making capabilities
Strong business & financial acumen
Excellent communication and negotiation skills
Proven track record in managing multiple stakeholders and improving vendor performance
Good knowledge of labor cost structure & compliance in outsourced environments

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India

About Company

ShopeeJob Source: careers.shopee.sg

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 131122573

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