Key Responsibilities
- Conduct process mapping and business process analysis to identify improvement opportunities.
- Identify process gaps, analyze business unit needs, and develop continuous improvement solutions through cross-functional collaboration, ensuring processes are more efficient, effective, and aligned with business goals (better, faster, safer, and cheaper).
- Visualize workflows using flowcharts and process diagrams to identify bottlenecks, redundancies, and improvement opportunities.
- Collaborate with stakeholders to transform As-Is processes into optimized To-Be process models.
- Develop, review, and maintain business process documentation, including SOPs, Work Instructions (WI), and process flow diagrams
- Lead and support the implementation of business process improvement and automation initiatives.
- Monitor and evaluate the effectiveness of implemented improvements and provide recommendations for continuous enhancement.
- Build and maintain effective relationships with internal and external stakeholders to support business improvement initiatives.
- Present process analysis findings, project progress, and recommendations clearly and concisely to stakeholders and management.
Requirements
- Bachelor's degree in Industrial Engineering, Information Systems, Computer Science, Engineering, Business, or a related field.
- Minimum 8–10 years of experience in Business Process Improvement, Operational Excellence, Business Transformation, Process Automation, or Digital Transformation.
- Proven experience in business process mapping, process redesign, and automation initiatives.
- Strong understanding of Business Process Management (BPM), workflow automation, digital process optimization, and system implementation.
- Experience collaborating with IT teams and translating business requirements into digital solutions (ERP, BPM, RPA, Workflow, or similar platforms).
- Knowledge of Lean, Six Sigma, Project Management, and Change Management methodologies.
- Strong analytical thinking, stakeholder management, and problem-solving skills.
- Excellent communication and facilitation skills with cross-functional teams.
- Willing to travel across DSN Group business units when required.
Preferred Technical Skills
- Business Process Modeling (BPMN, Visio, Bizagi, or equivalent)
- ERP implementation or enhancement (e.g., SAP, Oracle, Microsoft Dynamics)
- Workflow & Process Automation platforms (Power Automate, UiPath, Automation Anywhere, etc.)
- Process mining and business analytics tools (Power BI, Tableau, Celonis, or equivalent)
- Basic understanding of database concepts, APIs, and system integration
- Digital transformation and business technology adoption
