Analyze and mapping actual business processes to create new SOPs or update of existing SOPs and communicate with related departments to ensure compliance with company business goals and objectives.
Perform checking on validity including identifying bottleneck gap between company procedure and create a plan to update the procedure in order to align with the new business model.
Ensure new SOP development and existing SOPs update is released as per agreed timeline.
Perform regular SOP socialization to related stakeholders and proactively monitor the implementation.
Identifying and delivering process improvement activities across the business.
Building a continuous improvement environment with key business stakeholders.
Become a subject matter expert on our business operations, processes, and daily operations
In charge of directing and overseeing additional operational processes and projects as required.
Requirements
Minimum 3 years of prior experience in the Financial or Technology industry with similar roles related to business process and improvements, project & change management.
Vast knowledge of Operations Management, Project Management, Business Process Management, Business Process Modelling, Business Process Discovery.
Strong ability to adapt, have a growth mindset, work with cross-functional teams.
Interested in building solutions based on technologies.
Excellent verbal and written communication skills.
Very strong internal and external stakeholder management.
Fluent in English.
Superb recordkeeping, time management, and organizational skills.
Advanced analytical and problem-solving skills.
Proficiency in various software such as Microsoft Office, Microsoft Visio, Slack, Trello, Jira, ClickUp.
Preferably have related role certifications such as LEAN, Six Sigma, Kaizen, ITIL, Agile, Scrum
