Business Operations Support

Sales Order Processing:

1. Ensure all sales order documents and agreements are completed by the sales division.

2. Work closely with the Sales & Marketing Team to assign sales enquiries.

3. Generate sales order and customer invoices upon process completion.

4. Coordinate with internal/external customers to ensure timing billing processing/delivery.

5. Maintain & monitor monthly sales and prepare the necessary report.

6. Ensure all order documents updated in Sales Order and save in company sharing folders

Sales Activity/ Report Tracking:

1. Prepare monthly management reports.

2. Maintaining all the sales activity tracking related reports listed below:

a. Sales reports

b. Monthly closed deal reports

c. Customer listing

d. Salesman performance reports

Process Improvement:

1. Identify opportunities to streamline processes and improve efficiency, business process re-engineering.

2. Collaborate, integrate and be Communication Bridge between divisions for enhancement and improvement for sales order processing system and/or other related SAP system.

3. Develop processes to standardize and maximize the process efficiency and control of the internal operations.

4. Implement new tools and technologies to enhance data analysis and reporting capabilities.

5. Conduct user training to internal end-user for updated existing systems or new implemented systems and established user manual, guidelines, procedures for end users.

6. Collaborate with applications developers to make necessary changes on system architecture for customize reporting as when required

Requirements:

Bachelor's degree in Business Administration, Sales, Marketing, Accounting, or a related discipline.

Minimum 12 years of experience in sales administration, order processing, or customer service.

Proficiency in Microsoft Office applications (Excel, Word, Outlook).

Knowledge of JDE, SAP systems is an added advantage.

Ability to work independently as well as collaboratively with cross-functional teams.

Customer-focused, proactive, and able to handle inquiries in a professional manner.

Capable of multitasking, prioritizing work, and meeting deadlines in a fast-paced environment.