Business Operations & Executive Support Manager

ASTRNT is a Jakarta-based talent technology company helping organisations make better talent decisions. We go to market through two connected brands:

• ASTRNT, our technology platform for talent acquisition and talent management
• ASP – Astronaut Solution Partners, our talent assessment, transformation and implementation services

We are building from Jakarta for customers and users around the world. Our culture values maximum effort, excellence, personal growth, speed, practical problem-solving and active contribution.

Established in 2016, our services now reach globally, and we're rapidly adopting AI in responsible and effective ways. We work with a diverse range of leading organizations, including Telkom Akses, Kereta Api Indonesia, Phillip Morris International, Kompas Group, NTU, National University of Singapore, Unicharm, Acer, BCG, and Nestle.

About the role

We are looking for a organised, transparent and dependable Business Operations & Executive Support Manager. Reporting directly to our Founder and CEO, you will coordinate three capable team members responsible for People and HR, Finance and Management Reporting. You will not personally perform every task within these functions. Your responsibility is to ensure that important work is properly organised, quality-checked, completed accurately and delivered on time.

You will also provide practical execution support to the CEO. This could include following up with team members, communicating with external parties, organisations and vendors, organising information, making occasional arrangements and presenting clear recommendations when decisions are required. This is a visible, company-facing position. You will participate actively in relevant meetings, build trusted relationships and contribute positively to our culture and ways of working.

When a decision requires CEO approval, we expect you to present the issue, the relevant facts or data, your recommended action, the cost or risk, and the specific decision required. As your judgment and track record develop, your level of delegated authority can also grow.

How you'll help with Business operations

You are not expected to act as ASTRNT's accountant, tax adviser, lawyer or senior HR specialist. You are expected to ensure that the appropriate people complete the work and that important obligations do not fall through the gaps.

• Ensure important HR, finance, compliance, administrative and reporting processes happen correctly and on time.
• Review important outputs for completeness, consistency and quality.
• Ensure company administration, vendor arrangements and office-related requirements are properly managed.
• Ensure payroll, employee expenses, invoicing, collections, supplier payments and cash reporting are properly coordinated.
• Maintain oversight of accounting, tax and statutory requirements in collaboration with internal team members and external specialists.
• Ensure employment documents, employee records, onboarding, offboarding, leave and other People Operations processes are well controlled.
• Escalate material risks and decisions to the CEO with clear information and a recommended course of action.

How you'll help with Executive support

• Provide fast, practical operational support to the CEO and business leaders.
• Follow up with team members and leaders to ensure agreed actions and deadlines are completed.
• Arrange occasional company bookings, reservations and logistical requirements.
• Resolve routine internal issues independently and escalate material decisions appropriately.
• Respectfully challenge the CEO when you believe an important risk, fact or perspective is being missed.
• Build trust through sound judgment, strong recommendations and reliable execution.

The person we are looking for

• Is exceptionally organised, reliable and strong at following through.
• Takes ownership without needing to perform every task personally.
• Creates transparent processes and keeps information easy to access.
• Welcomes questions and quality review without becoming defensive.
• Communicates quickly, clearly and directly.
• Identifies problems early and brings recommendations, not just problems.
• Is comfortable chasing actions and holding people accountable.
• Builds friendly and productive relationships across different teams.
• Has a naturally helpful, practical and service-oriented attitude.
• Can work closely with a founder in a fast-moving environment.
• Contributes actively in meetings and does not remain quietly in the background.
• Is systems-minded and interested in making work simpler, clearer and more reliable.
• Exercises discretion with confidential employee, financial and company information.

Possible relevant experience

You may already be an Operations Manager. Alternatively, you may be an Executive Assistant, Office Manager, Executive Operations professional or Operations Coordinator ready to step into broader ownership and team leadership. Previous formal management experience is helpful but not essential. We will consider high-potential candidates who demonstrate maturity, sound judgment, leadership capability and a strong record of making work happen through other people.

Language requirements

• Fluent Bahasa Indonesia
• Professional working proficiency in spoken, written and reading English. Clear and confident communication matters more to us than perfect written English.

Work location

This is predominantly a work-from-office role based at ASTRNT's headquarters in Cipete, South Jakarta, close to Cipete Raya MRT. ASTRNT takes a practical and flexible approach when circumstances require it, but this position is expected to be present, visible and actively connected with the team in the office.

ASTRNT is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. ASTRNT is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.