Business Operation Specialist (B2B / Corporate Accounts)

We are seeking a proactive and detail-oriented Business Operation to ensure the seamless execution of our learning programs, particularly for our corporate (B2B) clients.

Key Responsibilities (Job Description)

Operational Management & Project Support

• Manage day-to-day operational activities, including proactive tracking and forecasting of class schedules for both clients and the Business Development (BD) team.
• Collaborate closely with BD Sales and Implementation sub-division leaders to align operational execution with growth objectives.
• Coordinate regularly with the broader Operations Team to ensure consistency, operational alignment, and high service standards.
  
  

Client Communication, Retention & Service Quality

• Contribute valuable insights and data input regarding class tracking metrics and overall customer retention rates.
• Conduct engaging and effective student onboarding sessions in both online and offline settings.
• Maintain regular and proactive communication with B2B/corporate clients throughout the learning lifecycle, including after-sales support and ongoing check-ins.
• Monitor ongoing class progress to guarantee successful course completion and maintain high-quality delivery.
• Act as a first responder to provide immediate troubleshooting and support for issues encountered by students.
• Provide post-program support and after-program deliverables/reviews to maintain client relationship standards.
  
  

Finance & Billing Coordination

• Work closely with the Finance team regarding the creation and issuance of invoice requests.
• Monitor client payment statuses
• Handle proactive cash collection follow-ups and send payment reminders to clients in a professional manner.
  
  

Qualifications & Requirements

Qualifications & Experience

• Education: Bachelor's Degree (S1) in any major (preferably Communication, Business Administration, or Management).
• Experience: Minimum of 1 year of experience in a related operational role, with specific experience handling B2B clients or corporate accounts. (Fresh graduates are welcome to apply)
• Language Skills: Fluent/Active English proficiency, both oral and written (Minimum B2 / Upper-Intermediate level).
  
  

Technical & Professional Skills

• Tech Proficiency: Advanced expertise in Google Spreadsheets, along with strong familiarity with online video conferencing tools (Zoom, Google Meet, MS Teams).
• Time Management: Exceptional ability to prioritize tasks, manage tight deadlines, and navigate a busy workload efficiently.
• Communication: Outstanding written and verbal communication skills, paired with strong public speaking abilities for onboarding and presentations.
  
  

Personal Attributes

• A genuine passion for customer service, student engagement, and hands-on administrative/operational work.
• Strong problem-solving mindset with a proactive, solution-oriented attitude.
  
  

Work Arrangement

• Fully on-site work arrangement is mandatory (Tangerang Office)