PT. DACHIN Etech Global (referred as DACHIN): a data-driven Direct-to-Consumer (DTC) brand creator targeting consumers in Southeast Asia, with a strong focus on the Indonesia market.
DACHIN's managed brands span across two categories: Lifestyle (Ecentio, Freemir, COOGER), and Consumer Electronics (INBEX). Each brand achieves remarkable sales performance on various online marketplace platforms.
Requirements:
- Bachelor's Degree from any major (preferably from Business, Marketing or related major)
- Min. 3-year experiences and leading in sales admin / fulfillment / merch ops, preferably in retail/consumer goods operations with exposure to PO processing, invoicing, or order management.
- Proficiency inlocal and English language (Intermediate to advanced level)
- Willing to be placed in Cikarang Pusat (KITIC Area), WFO 100%, and can join ASAP.
- Strong Understanding of Order-to-Cash Cycle Familiar with PO flow, delivery process, invoicing, tax documents, consignment reporting, and AR tracking.
- High Coordination & Problem-Solving Ability Able to communicate clearly and resolve operational issues with Warehouse, BD, Finance, and clients.
- Detail-Oriented with Strong Documentation Skills Ensures completeness and accuracy in PO files, invoices, tax documents, and return evidence.
- Good Analytical & Reporting Skills Able to identify patterns in courier costs, lead times, and payment behavior; comfortable handling spreadsheets and recaps.
- Leadership & Task Management Capability Able to guide and coach junior team members, set priorities, and maintain quality in a fast-paced retail environment.
- Process Improvement Mindset Able to identify inefficiencies in fulfillment workflows and propose improvements to enhance speed and accuracy.
Key Responsibilities:
- Lead End-to-End PO Fulfillment Ensure all PO processes run smoothly, including document preparation, courier booking, and outbound coordination, while removing bottlenecks for the team.
- Oversee Invoice & Tax Document Processing Ensure accuracy and completeness of invoices and tax invoices, and maintain timely submission and release in coordination with Finance.
- Manage Return Issues & Case Resolution Supervise the team in collecting evidence, preparing document submissions, coordinating with Aftersales/Warehouse, and ensuring smooth case closure.
- Lead Payment Collection Activities Ensure proper payment reminders, follow-ups, and recap updates while maintaining strong collaboration with Finance and BD.
- Optimize Shipping Cost & Courier Selection Review courier options, ensure cost efficiency, and establish simple guidelines for courier selection.
- Ensure Accuracy of Fulfillment & AR Reporting Review and validate PO recap, AR recap, and monthly performance reports for accuracy before submission.
- Provide Team Leadership & Cross-Department Coordination Guide team members, allocate tasks, and collaborate with BD, Warehouse, Aftersales, and Finance to enhance workflow efficiency.
Only qualified candidate will be contacted, good luck!
