Business Analyst

Qualifications

• Minimum 1–2 years of experience in business process support, business analysis, or similar role
• Basic understanding of business process mapping, SOP development, and policy documentation
• Familiar with creating and maintaining Business Requirement Documents (BRD) and related documentation
• Strong analytical thinking with attention to detail to identify gaps and inconsistencies in processes
• Good communication and interpersonal skills for stakeholder coordination and requirement gathering
• Ability to document meeting outcomes clearly (e.g., Minutes of Meeting) and track follow-ups
• Strong organizational skills and ability to manage multiple tasks and deadlines
• Familiarity with process improvement and standardization practices is a plus
• Able to work collaboratively in cross-functional teams
• Proficient in Microsoft Office (Word, Excel, PowerPoint); knowledge of process mapping tools (e.g., Visio, Bizagi) is an advantage
• Understanding of governance, compliance, and approval workflows is preferred

Job Description

• Support Business Process Analyst in developing and finalizing business process flowcharts, Standard Operating Procedures (SOPs), and policy documentation
• Assist in gathering user requirements through stakeholder discussions and cross-functional coordination
• Contribute to the preparation, review, and refinement of Business Requirement Documents (BRD) and related documentation
• Prepare Minutes of Meeting (MoM) and track follow-up actions from business process discussions
• Coordinate with stakeholders to facilitate approval processes and ensure compliance with governance standards
• Identify and resolve minor gaps or inconsistencies in documentation to ensure accuracy and completeness
• Ensure business process and policy documentation are detailed, structured, and aligned with organizational standards
• Support the standardization, evaluation, and continuous improvement of business processes across departments