Business Analyst - Payments(Cards)

Key activities:

• Support implementation, configuration, and optimization of reconciliation engine solutions, including Client and domestic network reconciliation platforms (e.g., Client, GPN, Alto, Artajasa, and other relevant payment networks).

• Provide functional expertise for Card Management Platforms (CMP), transaction processing systems, and related payment applications.

• Gather, analyze, and document business, operational, and functional requirements from Client stakeholders.

• Configure reconciliation, clearing, and settlement parameters in accordance with Client business requirements and applicable payment network rules.

• Perform transaction lifecycle analysis, including authorization, clearing, settlement, chargebacks, reversals, and adjustments.

• Support functional design reviews and validate solution alignment with business requirements.

• Prepare functional specifications, process flows, configuration documents, and user stories where applicable.

• Coordinate with technical teams, vendors, and business stakeholders to resolve functional issues and implementation challenges.

• Support System Integration Testing (SIT), User Acceptance Testing (UAT), and production validation activities.

• Investigate, analyze, and resolve transaction exceptions, reconciliation breaks, settlement discrepancies, and production incidents.

• Assist in defining operational procedures, controls, and reporting requirements.

• Provide knowledge transfer and user training to Client personnel as required.

• Participate in project governance meetings, status reporting, issue management, and risk mitigation activities.

• Provide post-go-live stabilization and production support during agreed support periods.

Expected deliverables:

• 5 years of Business requirements and functional requirements documentation.

• Functional design specifications and configuration documents.

• Reconciliation and settlement process mapping and documentation.

• System configuration recommendations and validation reports.

• SIT and UAT support, including test scenarios, test cases, and defect management support.

• Issue logs, root cause analysis reports, and resolution recommendations.

• Periodic project status reports and activity summaries.

• Operational procedures, user guides, and knowledge transfer materials.

• Production support documentation and stabilization reports.

• Other project-related deliverables reasonably required by Client or the Client to support successful implementation and

operation of the solution.

Resource Qualification:

• Strong functional knowledge of card payment processing, transaction reconciliation, clearing, and settlement.

• Experience with card management platforms and payment system implementations.

• Understanding of Client transaction processing and payment network operations.

• Experience supporting banking or financial services clients.

• Strong stakeholder management, communication, and problem-solving skills