Business Analyst

About Us

MIFX is a pioneer trading platform in Indonesia that is backed by a 25 years old market leader in the industry, Monex Investindo Futures. We are a futures broker facilitating forex, commodities, and index trading that is fully regulated and complies with BAPPEBTI regulations.

MIFX focuses on making the trading process #SemudahItu by prioritizing easy access, trading education, and providing the lowest prices to start trading where traders can buy 0.01 micro lots from our platform.

Led by a solid marketing-technology team that leverages lean analytics and agile product development with a vision of creating the most seamless trading experience for the millennial generation through the MIFX platform, we are proud to continuously growing our volumes by improving our customer experience and people's experience for sure to grow with us.

We are looking for more talents to create a positive impact.

#SemudahItu join us and be part of Indonesia's next largest fintech company!

Are you ready to be a part of MIFX for the upcoming big wave

What you will do:

• Manage the collection, validation, and translation of simple-to-medium business requirements into actionable technical specifications and comprehensive documentation.
• Support the business analysis process through research, data collection, and interpretation to aid decision-making.
• Facilitate and lead meetings between business stakeholders, product owners, and technical teams to ensure clear communication and alignment on project objectives.
• Assist in analysing current business processes, systems, and applications, and develop targeted improvement plans for efficiency and scalability.
• Collaborate with Senior Business Analysts and cross-functional teams to proactively identify and resolve project challenges and risks.
• Build and maintain strong, trust-based relationships with stakeholders to facilitate smooth communication.
• Assist Senior Business Analyst in incident investigations by identifying root causes, analyzing data, and recommending preventive measures to minimize post-deployment issues and rework.

What you will need:

Education

• Bachelor's degree in Business, Management, Industrial Engineering, or related field.

Experience

• Minimum 2 years experience in business analysis, business operations, or process improvement.
• Participated in or supported cross-functional projects (Tech, Operations, Finance, Product)
• Prior exposure to financial services, or fintech is preferred (but not strictly required)

Additional Knowledge

• Process Design & Enforcement: Proven ability to document, standardize, and manage changes on processes across multiple teams
• Analytical Thinking: Can interpret operational data and spot inefficiencies
• Cross-Functional Coordination: Strong track record working with Sales, Ops, Product, or Compliance teams to drive alignment
• Problem-Solving: Comfortable handling incidents, following root cause analysis, and ensuring lessons feed back into the process.
• Tools: Proficiency in Excel/Google Sheets; familiarity with CRM/ERP or BI dashboards is a plus
• Proficient in Excel/Google Sheets
• Familiar with CRM/ERP tools and experience in Salesforce, Hubspot, or similar tools
• Familiar with process mapping tools (Figjam, Flowchart, etc)
• Outcome-Oriented: Measures success by business impact (conversion rates, reduced incidents), not just activity
• Structured: Naturally organizes chaos into clean workflows and dashboards
• Ability to translate raw data into a presentation slides/dashboard