Gather, analyze, and document business requirements for Life Insurance initiatives, with a focus on CRM-related projects and customer service processes.
Translate business requirements into Business Requirement Documents (BRD), Functional Specification Documents (FSD), user stories, and process flows.
Work closely with business stakeholders, product owners, and technical teams to define solutions that support customer engagement, customer care, marketing, and sales objectives.
Facilitate requirement gathering workshops, stakeholder discussions, and User Acceptance Testing (UAT) activities.
Utilize JIRA and Confluence to manage requirements, project documentation, issue tracking, and workflow updates.
Perform data analysis and validation using SQL to support requirement assessment, testing, and business decision-making.
Collaborate with development teams throughout the project lifecycle to ensure solutions meet business requirements and operational needs.
Support system enhancements, integrations, and process improvement initiatives within Life Insurance customer management platforms.
Requirements
Minimum 5+ years of experience as a Business Analyst in the Life Insurance industry.
Prior experience handling CRM-related projects is required, including understanding of Customer Care processes.
Fluent in English.
Experience managing CRM systems for Marketing or Sales functions is an advantage.
