Support the team in gathering, cleaning, and analyzing data to improve platform reliability (service excellence), including supply & demand balance and detection of undesired behavior from drivers, merchants, and users
Assist in conducting experiments and analyses to evaluate the effectiveness of platform health initiatives while considering business profitability
Build and maintain metrics dashboards and produce regular reports to keep management updated on performance trends and actionable items
Support project coordination with cross-functional teams (national & multinational) on platform reliability-related strategies
Contribute to ad-hoc data requests and small projects as assigned by the team
Requirements:
Fresh graduate or up to 1 year of full-time work experience internship experience is acceptable.
Previous experience in ride-hailing or food delivery industries is a strong advantage.
Bachelor's degree in a relevant field (e.g., Engineering, Math, Statistics, or Business) from a top-tier university.
Strong problem-solving skills, structured thinking, analytical skills, and enjoy working with numbers.
Curious to deep-dive anomaly or suspicious data and able to generate insights/findings from data to make data-driven decisions.
SQL and spreadsheet proficiency is a must R/Python programming language is a plus.
Strong stakeholder management & communication skills (Fluent in ID and EN, both written and verbal).
Agile, comfortable working in fast-paced environments and managing multiple projects.
Highly self-motivated, organized, and capable of working independently with minimal supervision.
