Own and drive the overall health of the ShopeeFood platform, with a strong focus on:
Improving delivery time performance and ensuring that the delivery time shown to buyers is realistic and accurate.
Detecting, preventing, and mitigating fraudulent activities on the platform by designing and executing effective strategies to minimize their occurrence and impact.
Managing leakage costs that are being lost or inefficiently spent across the platform, and leading initiatives to drive meaningful cost improvements.
Investigate issues in depth, identify their root causes, and translate findings into clear and actionable improvement plans.
Regularly monitor and analyze performance, run experiments to validate new ideas, and convert data insights into concrete strategies that drive measurable results.
Build reports to keep management well-informed on key trends, ongoing initiatives, and recommended next steps.
Collaborate actively with cross-functional teams — both locally and across markets — to develop, align, and execute strategies.
Requirements
Minimum 3 years of experience in business intelligence, strategic planning, or a related field.
Previous experience in ride-hailing or food delivery industries is a strong advantage.
Bachelor's degree in a relevant field (e.g., Engineering, Math, Statistics, or Business) from a top-tier university.
Strong problem-solving skills, structured thinking, analytical skills, and enjoy working with numbers.
Curious to deep-dive anomaly or suspicious data and able to generate insights/findings from data to make data-driven decisions.
SQL and spreadsheet proficiency is a must; R/Python programming language is a plus.
Strong stakeholder management & communication skills (Fluent in ID and EN, both written and verbal).
Agile, comfortable working in fast-paced environments and managing multiple projects.
Highly self-motivated, organized, and capable of working independently with minimal supervision.
