Branch Supervisor

Placement: Bali

Qualifications

• Min. 2 years of proven success in a supervisory or managerial role (experience in sports, fitness, hospitality, or high-traffic retail is a significant plus).
• Min. Education Bachelor's degree Economics/Business/Management/related field
• Advanced in English, Bahasa Indonesia
• Computer literate (google workspace and CRM system)
• Excellent communication, collaboration, delegation skills
• Outstanding organizational and leadership skills
• Experience in planning, budgeting and marketing
• Strong working knowledge of operational procedures
• Problem-solving aptitude, strong analytical and decision-making procedure

Key Responsibilities

1. Operational Exellence & Maintenance

• Daily Oversight: Ensure the facility is member-ready (cleanliness, equipment safety, and staff grooming) before opening, during the operations and before closing.
• Standard Operating Procedures (SOPs): Implement and audit SOPs for all departments to ensure consistency.
• Vendor Management: Oversee third-party contracts (security, cleaning, equipment repair) and collaborate with management to ensure quality and cost-efficiency.

2. Financial & Strategic Growth

• Revenue Generation: Drive membership sales, packages, or court bookings to meet and exceed monthly targets.
• Budget Control: Monitor P&L statements, manage petty cash (if any), and identify areas to reduce leakage (e.g., utility waste, overstaffing).
• Market Analysis: Conduct regular competitor analysis and adjust pricing or promotions to maintain a competitive edge.

3. Team Leadership & Development

• Performance Management: Set clear KPIs for staff; conduct monthly appraisals and provide constructive feedback.
• Training: Identify skill gaps and organize training sessions for customer service excellence and sales techniques.
• Culture Building: Foster a high-energy, positive work environment to minimize staff turnover.

4. Customer Experience & Community

• Retention: Develop programs or events (tournaments, community days) to increase member engagement and lower churn rates.
• Crisis Management: Resolve high-level member complaints and handle on-site incidents (injuries/theft) with professionalism.
• Reporting: Deliver weekly and monthly Health of the Branch reports to owners, focusing on conversion rates, retention, and EBITDA.