Branch Customer Handling Mandarin Speaker

Nobu Bank is growing, and we're looking for people who want to grow with us.

As a national private bank listed on the Indonesia Stock Exchange (IDX: NOBU), Nobu Bank is building the next chapter of Indonesian banking through digital innovation, financial inclusion, and customer-focused solutions. With a growing nationwide presence and expanding digital capabilities—from mobile banking and QRIS to open banking and nobu Go—we're creating simpler, more connected financial experiences for individuals, businesses, and communities.

With strong business growth and an ambition to progressively meet global standards, Nobu Bank offers an environment where talented people can take on meaningful challenges, shape new ideas, and make a real impact.

Ready to #NobuLevelUp Join us and be part of what's next.

Role Description

This role is responsible for Branch Customer Handling – Mandarin Speaker, supervising daily branch operations for the China Desk segment and ensuring all banking activities are conducted in compliance with internal policies and regulatory requirements. Responsibilities include managing cash operations, transaction authorizations, balancing, reconciliation, and reporting, while maintaining the security and accuracy of financial documents. The role also oversees teller and customer service performance to ensure operational efficiency and high service standards, and serves as the primary contact for Mandarin-speaking customers — handling inquiries, resolving issues, and building strong customer relationships to deliver an excellent banking experience and support branch business objectives.

Qualifications

• Preferably a Bachelor's degree (S1) in any major
• Minimum 1 year of experience as an Operation Supervisor in the banking industry
• Proficient in Teller and Customer Service operations
• Strong knowledge of the banking industry
• Fluent in Mandarin (spoken and written) is mandatory, with proven ability to serve and build relationships with Mandarin-speaking customers
• Holds a Risk Management certification according to the level regulated by Bank Indonesia
• Detail-oriented and able to work with a fast pace
• Strong communication skills and computer proficiency, at least Microsoft Office
• Good individual management and leadership skills, especially in task delegation and coaching
• Willing to be placed in Jakarta