Summary
At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we createa lot of opportunities for Microsoft,our clients, andfor you.Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.
As a CRM Technical Architect, you'll be considered a learned professional that applies your subject matter expertise to design and implement CRM solutions for our clients across all phases of Avanade's projects. You will be responsible for overseeing the design and delivery of full SDLC of CRM solutions to clients, often across workstreams. You will have the ability to scale across projects as capacity allows. Additionally, you will be responsible for translating high-level strategy into more localized strategy and operational objectives for your team(s). You will be responsible for working with Client Stakeholders to set the vision, technical direction, and solution shaping of their Microsoft CRM technology stack. This role provides the opportunity to work for Microsoft's #1 partner, with an unrivaled focus on personal development and training in both technology and softer consulting skills.
Key Responsibilities
Together we do what matters.
- Oversee team's work across all phases of Avanade projects (e.g., Plan, Analyze, Design, Build and Test)
- Direct efforts to defining technical, operational, and user requirements
- Review and improve conceptual architecture and technical solutions designs
- Oversee partnership and coordination between customers, IT staff, and business partners to ensure high quality and timely resolution of customer issues
- Hold your team(s) accountable to project quality standards through KPI identification and testing plan
- Own partnership with cross-functional technology and design teams to ensure consistent, beneficial client interaction and solution delivery
- Take an active role in sales activities and planning as required
Qualifications
Skills and experiences
- 10+ total working experience
- Experienced in multiple Dynamics 365 Customer Engagement applications and use cases (sales, customer service, marketing etc):
- designing, troubleshooting and optimizing components, such as customizing dynamics to align to business processes and flows.
- Solution Architecture & Design for D365 CE (performance, stability, scalability)
- Dynamics Customization & Configuration (business processes, workflows, plugins, UI, integration)
- Power Platform Development Power Apps (Model-driven & Canvas), Dataverse, Power Platform Admin Center
- As this role requires multi geography support, including China region, this role requires candidates who is able multilingual i.e Mandarin/Hokkien/Hakka etc
- Putting together both data migration and integration strategies.
- Consulting with external clients on complex projects, including in leadership roles
- Working with global teams on CRM technology implementation and maintenance projects.
