Support the implementation of the end-to-end billing process, including invoice generation, validation, and distribution to ensure timely and accurate billing
Prepare billing data, perform billing calculations, and validate billing components to ensure accuracy before invoice generation
Collect and compile billing information from internal systems and related teams to ensure completeness of billing data
Monitor Work Order (WO) status, especially services under Service Activated and Acceptance status, to ensure billing readiness
Process Advise to Bill (ATB) for completed Work Orders / services / orders and ensure the WO status is aligned with ATB records
Monitor and follow up on the first billing date to ensure it aligns with the signed Service Acceptance Form (BAST)
Review recurring invoices and ensure invoices are generated regularly according to the billing schedule
Perform routine reconciliation to ensure all delivered services are billed within the contract period and follow up on hold invoices exceeding two months, based on active services, draft invoices, sales data, and customer confirmations
Prepare and maintain billing documentation, including Reconciliation Minutes (BA Rekonsiliasi), Restitution Minutes (BA Restitusi), Over/Under Payment Minutes, and Advise to Bill (ATB)
Support SLA / restitution reporting and processing where applicable
Prepare Month-to-Date (M2D) billing summaries and generate regular reports to analyze revenue gaps against targets and identify potential additional ATBs or invoices
Handle customer billing inquiries or complaints, and escalate to relevant teams when necessary
Coordinate with Finance teams to ensure smooth transition from billing to invoice
Collaborate with Sales Operations and Sales teams to ensure billing data aligns with commercial agreements, contracts, and service updates
Requirements
Bachelor's degree in Finance, Business, Economics, or a related field
Have minimum 3+ years work experience in sales, marketing role, preferably within the enterprise market or B2B sector
Proven experience in sales performance analysis, commission calculations, or incentive management.
Strong analytical and numerical skills with attention to detail.
Excellent communication and stakeholder management skills.
Ability to work under tight deadlines and manage multiple tasks efficiently.
Proficiency in Microsoft Excel and data analysis tools (SQL, Power BI, etc.)
Understanding of sales strategies and incentive models.
