Bellman

SHANGRI-LA RESIDENCES, JAKARTA

Main Responsibility

The Bellman is responsible for providing warm, efficient, and courteous assistance to guests upon arrival, during their stay, and at departure. This role includes handling luggage, escorting guests, facilitating transportation arrangements, and ensuring a smooth, welcoming experience. The Bellman also supports the Front Office team by maintaining lobby tidyness, managing guest requests, and upholding service standards to enhance overall guest satisfaction.

Requirements

Due to work pass restrictions, only Citizens of Indonesia (WNI) shall be considered.

Basic fluency in English (oral and written).

Minimum one year of work experience in a similar capacity in an international luxury hotel brand or serviced apartments.

Ability to lift and carry luggage and work on feet for extended periods.

Good local area knowledge (restaurants, attractions, transport options) and hold valid driver license.

Exceptional interpersonal skills with strong eagerness to learn.

Able to work flexible hours.