About Luxehouze
Luxehouze is Asia's leading online marketplace platform to buy and sell authentic luxury watches and bag from the likes of Richard Mille, Patek Philippe, Hermes and many more. Established in 2021, Luxehouze was created as a safe marketplace platform with two end customers in mind: both buyers and sellers. We ensure that all luxury goods being sold through our platform are 100% authentic and that our sellers are both credible and trustworthy through our rigorous verification and authentication processes that we have in place.
Responsibilities:
- Handling customer enquiries, advice and suggestions via online chat.
- Handling administrative tasks.
- Handling customer complaints.
- Analyzing customer's needs and giving product recommendations.
- Monitoring sales flow, stock, and shipment.
- Assisting customers in make-up suggestions and selection, making sure to deliver the best shopping experience to customers.
Requirement & Qualifications:
- Minimum 3 years experience as Customer Service/Representative with highly skilled in administrative operations
- Organized and detail-oriented, analytical thinking.
- Experienced handling marketplace.
- Demonstrated ability to work both collaboratively as part of the team and also independently.
- Strong problem solving skills and proven ability to engage and interact with internal teams to resolve client issues.
- Comfortable using and learning software: MS Office (Excel), Chat BOT system, CRM, ticketing/tracking systems, etc.
- Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success.
- Willing to work in shifts and/or weekends and public holidays.
