B2B Travel Operations & Reservations Bali Based Only

Location: Bali, Indonesia

We are a Singapore and Bali based Destination Management Company (DMC), with operations across both destinations and other key locations in Asia. We work closely with B2B travel agencies and partners to provide hotel rates, tours, transfers, packages and destination services for both Bali inbound and Singapore travel business.

We are looking for a Travel Operations & Reservations Executive based in Bali to support our B2B partners handling daily enquiries from travel agents in Indonesia and other countries, coordinating travel services and packages, and maintaining strong relationships with our agency network.

• Handle daily enquiries and requests received from travel agents in Indonesia and other countries
• Respond to agent enquiries professionally and within the required turnaround time
• Provide and coordinate Bali inbound rates, packages, hotels, tours, transfers and activities
• Provide and coordinate Singapore travel rates, packages, hotels, tours and transfers
• Prepare quotations and proposals based on agent requirements
• Coordinate with hotels, suppliers, transport companies and other service providers for rates and availability
• Follow up on pending quotations, bookings and confirmations
• Maintain accurate booking and enquiry records
• Coordinate with the operations and reservations team (Bali & Singapore) to ensure smooth handling of bookings
• Build and maintain good working relationships with B2B travel agents

• Previous experience in a travel agency, DMC, hotel reservations, tour operations or travel operations preferred
• Good knowledge of Bali tourism and travel products
• Good communication skills in English and Bahasa Indonesia
• Good written communication skills for email and WhatsApp correspondence
• Good computer skills and familiarity with MS Office / Google Workspace
• Strong follow-up and coordination skills
• Able to work independently and manage multiple enquiries at the same time
• Customer-service oriented with a professional attitude
• Willing to meet travel agents and business partners in Bali when required

• Health benefits
• BPJS benefits
• Opportunity to work with an international company with Singapore and Bali operations
• Exposure to both Bali inbound and Singapore travel business
• Career growth opportunities within the company