B2B Sales Support Intern

About the Role

We are looking for a Sales Support Intern to support the execution of critical operational activities within the Sales function. In this role, you will help ensure smooth and timely merchant onboarding, payment channel activation, and ongoing operational support.

You will work closely with internal teams and external partners to handle time-sensitive requests, maintain accurate documentation, and support day-to-day operations that directly impact merchant experience and transaction success. This role is ideal for someone who is detail-oriented, reliable, and eager to learn in a fast-paced fintech environment.

About Flip

Rafi, Luqman, and Anjar, who were college friends in Universitas Indonesia, started Flip as a project in 2015 to transfer payments to each other at a fraction of what banks would charge them. They are pioneers in the Indonesian market, with their technology now helping millions of Indonesians, both individuals and businesses, carry out bank-to-bank money transfers through a reliable and seamless app.

After five years of operations, Flip has helped Indonesians transfer money worth several trillions of rupiah and has received double-digit funding from respectable investors such as Sequoia India, Insight Partner, and Insignia. Flip's ultimate mission is to give Indonesians access to one of the most progressive and fairest financial services in the world.

At Flip, we always strive to provide the fairest place for you to work, learn, and grow with talented and fun people in various opportunities to advance your career and get fair rewards. We believe that we have to treat employees, customers, and all stakeholders fairly and respectfully. Fair treatment for employees means we establish clear goals, facilitate our employees to achieve them, and value their contribution to the company with equitable benefits.

Job Description

• Support end-to-end merchant onboarding and activation processes across multiple payment partners
• Assist in payment channel activation and transaction limit configuration
• Handle routine operational requests, including updates, adjustments, and basic troubleshooting
• Maintain and organize merchant documentation in line with internal standards and compliance requirements
• Ensure accuracy and completeness of data and documentation for audit purposes
• Coordinate with internal teams (Sales, Operations, Finance) to follow up on requests
• Assist in communication and coordination with external partners when needed
• Support urgent and time-sensitive requests to ensure smooth merchant operations
• Help track and manage operational tasks to ensure timely completion
• Assist in documenting and improving Standard Operating Procedures (SOPs)
• Support the team in reducing manual and repetitive administrative work

Requirements

• Final-year student or fresh graduate from any major (preferred: Business, Finance, Engineering, or related fields)
• Strong attention to detail and ability to handle administrative and operational tasks accurately
• Good organizational and time management skills
• Strong sense of ownership and responsibility in completing tasks
• Good communication skills and ability to coordinate with multiple stakeholders
• Comfortable working with spreadsheets (Google Sheets / Excel) and documentation
• Able to work in a fast-paced environment with time-sensitive requests
• Willing to support operational needs that may require flexibility in working hours
• Proactive attitude and willingness to learn