If you are a great communicator, thrive in a fast-paced environment, and are ready to relocate to beautiful Indonesia, we want to hear from you!
Key Responsibilities
- Customer Handling: Manage inbound inquiries, resolve customer complaints, and provide accurate solutions through various channels (email, chat, and phone).
- Issue Resolution: Troubleshoot user problems efficiently while maintaining a high level of professionalism and customer satisfaction.
- Localization Support: Assist in ensuring the tone and quality of support match the cultural nuances of Azerbaijani-speaking users.
- Data Logging: Accurately document customer interactions and feedback in the CRM system to help improve our product and services.
- Collaboration: Work closely with cross-functional teams to escalate complex technical issues and follow up on resolutions.
Requirements
- Language Proficiency: Native or professional fluency in Azerbaijani (written and spoken), and a strong command of English (B2-C1 level) for internal communication and training.
- Experience: Minimum of 1 year of work experience in any field (experience in Customer Service, Call Centers, Hospitality, or Sales is a plus, but not mandatory).
- Mobility: Must be willing to relocate to Indonesia and work fully onsite at our office.
- Skills: Strong communication skills, active listening, and a problem-solving mindset.
- Tech-Savvy: Familiarity with CRM tools (like Zendesk, Salesforce) or basic office software is preferred.
What We Offer
- Competitive salary and performance bonuses.
- Relocation package (flights, visa sponsorship, and initial accommodation support).
- Comprehensive health insurance.
- A vibrant, multicultural, and inclusive working environment.
- Clear career growth and development opportunities.
