Establish and own the product operations function for the SMB and other new venture technology platforms, covering processes, tooling, data, and operating rhythms.
Define and maintain a standardized product development lifecycle: intake, prioritization, discovery, delivery, launch, and post-launch review.
Translate the platform's long-term product strategy into executable operating plans, planning calendars, and resource-aligned roadmaps in partnership with product leadership.
Data, Insights & Performance Infrastructure
Build and own the KPI framework for the SMB and other applicable platform, including dashboards and self-serve analytics for product teams and leadership.
Operationalize the voice of the customer: aggregate market research, customer feedback, NPS, support tickets, and usage data into a single, continuously maintained insights pipeline that informs prioritization.
Establish experimentation governance (hypothesis standards, test tracking, readout formats) to ensure decisions are evidence-based.
Prepare and deliver recurring performance reporting to senior management and executives, covering product health, delivery progress, and business impact.
Launch & Release Operations
Own launch readiness end to end: GTM checklists, cross-functional sign-offs (legal, sales, marketing, operations, customer care), and enablement materials for sales and customer-facing teams.
Manage the release calendar and internal communications so that every launch lands with the market, partners, and internal teams prepared.
Run post-launch retrospectives and feed learnings back into the development process.
Process, Tooling & Agile Governance
Own and administer the product tooling stack (roadmapping, analytics, research repository, feedback management), including vendor evaluation and adoption.
Standardize agile practices across squads: ceremony hygiene, sprint health metrics, dependency management, and retrospectives.
Drive documentation and knowledge management standards so that product decisions, research, and specs are discoverable and reusable.
Cross-Functional Alignment
Run the operating cadence that keeps product, engineering, design, marketing, sales, legal, and operations aligned: quarterly planning, roadmap reviews, and business reviews.
Act as the primary liaison for cross-functional proposals, ensuring stakeholders are consulted and decisions are documented.
Champion best practices in user experience and product quality by embedding quality gates and UX review into the development process.
Qualification
Requirements
Bachelor's degree in engineering, computer science, information systems, business, economics, or related fields.
7+ years of experience in product management, product operations, or technical program management, preferably in technology, startup, or telecommunications sectors. At least 2 years in a role focused on scaling processes, tooling, or operations for a product organization.
Experience with B2B or SMB platforms is a strong plus.
Demonstrated success building processes and systems that improved product team velocity, decision quality, or launch execution.
Hands-on fluency with product and analytics tooling, such as Jira, Confluence, Productboard, Amplitude or Mixpanel, and BI tools like Looker or Tableau. Working SQL knowledge is a plus.
Experience managing third-party technical integrations and partner operations, including SLA management and escalation handling.
Strong data fluency: comfortable defining metrics, interrogating dashboards, and pressure-testing analysis.
Structured communicator who can align senior stakeholders and translate ambiguity into operating plans.
Excellent written and verbal communication in Bahasa Indonesia and English
