AVP Commercial Operation

Job Overview:

The AVP of Commercial Operations will lead and optimize telesales, clinic-level booking, and sales performance. This role will drive revenue growth and operational excellence across patient acquisition and retention channels by developing strategies to increase conversion rates and improve commercial outcomes.

Your Day-to-Day:

• Oversee end-to-end telesales performance, focusing on lead conversion and sales targets.
• Optimize clinic-level booking rates, patient acquisition, and retention.
• Analyze sales performance and market trends to identify growth opportunities and areas for improvement.
• Develop training programs to strengthen sales and booking teams capabilities.
• Establish clear KPIs and reporting mechanisms to monitor performance and generate actionable insights.
• Collaborate with marketing and clinical teams to align commercial strategies with business objectives.
• Manage, mentor, and develop commercial operations teams to build a high-performance culture.

Who We're Looking For:

• 7+ years of experience in commercial operations, sales management, or a related field, preferably in healthcare or retail.
• Proven track record of improving sales, booking, and conversion rates.
• Strong analytical skills and proficiency in Google Sheets/Excel and CRM systems.
• Strong leadership skills, with experience motivating and developing diverse teams.
• Ability to develop and execute strategic initiatives that deliver measurable business results.
• Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.