Role Purpose
The Account Director is responsible for strategic client management, ensuring long-term client satisfaction, revenue growth, and acting as the main liaison between clients and internal teams.
Find and pitch complex opportunities from existing or Greenfields Account. Orchestrating with internal and external stakeholder for Core,ICT and IoT and Techco project
The role consists of: nurturing and fastening large enterprise account to use Indosat B2B products & services, a close win. All team members approach with effective and efficient manner, increase the exposure of Indosat B2B products & services in the market place and customer centric focus to maintain loyalty.
Responsibility
Sales Execution
- Plan and execute corporate sales activities for Indosat Business services.
- Evaluate and create program to improve customer productivity in term of services usage.
- Coordinate with Enterprise Sales Solution, Marketing, Product Development, Technical and other supporting functions concerning proposal preparation of offering solution and pricing that needed by customer.
- Coordinate with Major Events to retain customer and increase customer loyalty.
- Evaluate achievement of target production and revenue from Customer in Bank and Financial Segment
Account Management
- Prospecting customer and regularly update customer with Indosat B2B products and services
- Manage sales plan with sales team
- Validate & update customer credit rating
- Manage sales team activities
- Manage all sales team pipeline & sales forecast
- Cross/Up Selling
- Manage Bid
- Develop Sales Project Proposals
- Manage sales workforce
- Manage sales performance
Customer Management & Market Analysis
- Conduct reporting of the sales activities and performance
- Perform account monitoring and maintenance, Give feedback to Marketing, Product Development and Technical functions concerning trend of service need, market pricing and customer potential.
Sales & Campaign Management
- Issue and Distribute Marketing Collaterals
- Manage and track leads
Lead, initiate, and accomplish strategic project with strategic customers.
- Initiate new project, conducting and lead the action involving marketing, presales, provisioning after-sales team.
Team collaboration
- Execute and achieve functional goals given by Head of Division (Superior)
- Work co-operatively with other team members to accomplished delegated tasks assigned by managers
- Provide support, when appropriate, for the team in cases of absence or unavailability
- Provide continuous inputs on business process and systems improvement
Minimum Requirements
- Minimum Bachelor Degree in any major
- 7+ years of B2B Tech sales experience with experience in selling ICT, Telco products to financial services industries.
- Previous experience as a sales executive, sales manager, account manager for multi segment, or presales/sales consultant/project management. Preferably coming from SI company have an engineering knowledge
- Proven knowledge and experience in Techo solution
- Proven ability in monitor and evaluate the performance, make recommendations and also ability to give right direction and use initiative and judgment
- Having knowledge about the B2B business model and sales methodology
- Good Networking and Engagement with Top Level in Financial Segment
- Proven track record of achieving or exceeding sales targets
- Experience managing mid-to-large accounts independently
- Strong capability in end-to-end sales cycle
- Solid negotiation and client management skills
- Experience handling strategic or high-value accounts
- Strong consultative selling and solution positioning capability
- Ability to manage complex stakeholder environments
- Good communication, negotiation, presentation, and report writing skills
- Good analytical thinking
- Demonstrated ability to build and maintain a strong sales pipeline
- Flexible and adaptable in under pressure situations and meet short- and long-term deadlines
- Able to use Microsoft office (excel, ppt, doc, etc)
