About Luxehouze
Luxehouze is a fast-growing omnichannel luxury marketplace operating across Indonesia and Singapore, serving high-value customers in watches, fashion, and beauty. We operate in an environment where trust, speed and excellence matter, and where outcomes matter more than activity.
We are looking for a POSITION, who takes responsibility naturally, thinks in outcomes and wants to build, improve, and scale — not just execute tasks.
What Will Be Challenging
Please read this carefully - it's here to help you self-select.
- Expectations are high and visible
- Problems may be ambiguous and fast-moving
- Priorities can change as the business scales
- Feedback is direct and frequent
- Performance is measured by results, not intentions
- If you require rigid structure, narrow scope, or close supervision to perform well, this environment may not be a good fit.
Responsibilities:
- Own day-to-day management of assigned Zoho One modules (CRM, Inventory, Desk), including configuration, workflow automation, and blueprint design
- Act as point of contact for internal stakeholder requests across Sales, Ops, and Merchandising, triaging tickets and translating them into clear requirements
- Facilitate stakeholder meetings to gather requirements, align priorities, and communicate scope/trade-offs
- Write and maintain product requirement documents (PRDs), user stories, and workflow documentation
- Query databases using SQL to validate data, generate reports, and support dashboard/BI needs
- Coordinate backlog grooming, sprint planning, and UAT cycles together with the dev team
- Monitor module performance post-launch and drive continuous improvement based on user feedback
- Support broader Product initiatives (automation workflows, integrations) as needed
Requirement & Qualifications:
- Bachelor's degree in Computer Science, Information Systems, Business, Engineering, or a related field
- 1-3 years of experience in product management, business analysis, systems administration, or a related role (fresh graduates with strong internship/project experience may be considered)
- Proficient in SQL, with the ability to write intermediate to advanced queries
- Hands-on experience with Zoho One (CRM, Inventory, Deals, Books) or comparable CRM/ERP (Salesforce, hubspot, odoo) platforms strongly preferred
- Proven ability to manage stakeholder relationships and translate business needs into actionable product requirements
- Familiarity with agile/sprint methodologies and backlog management
- Strong written and verbal communication skills, able to bridge technical and non-technical audiences
- Detail-oriented, organized, and capable of managing multiple concurrent workstreams independently
