Associate Manager - Operations

Client Servicing & Client Management:

• Develop and maintain strong, win-win relationships with clients by being dependable and proactive
• Act as a communication bridge between Indegene and clients; participate in meetings and status calls
• Anticipate execution challenges and manage client expectations through proactive communication
• Build networks within client organizations to support cross-selling and upselling opportunities
• Lead weekly review meetings and work closely with the sales team to drive account growth
• Develop stakeholder relationships to enhance client engagement and brand visibility
• Manage expectations of internal and external stakeholders to ensure high client satisfaction
• Adapt communication styles and presentations based on audience and context
• Resolve stakeholder conflicts constructively to keep projects aligned with goals

Operations Management:

• Manage daily operations with a focus on efficiency and effectiveness
• Define project scopes, estimate resources, and oversee projects from initiation to closure
• Understand the financial implications of operational decisions; manage budgeting and reporting
• Translate client needs into actionable solutions and winning project strategies

People Management & Team Development:

• Encourage employee growth through a supportive and learning-centric environment
• Manage and mentor large teams, offering constructive and developmental feedback
• Help team members identify and work towards professional goals
• Ensure timely and specific feedback to foster continuous improvement

Problem Solving & Business Acumen (Good to Have):

• Approach problems from multiple angles and implement well-evaluated solutions
• Identify key financial levers for business growth and improved productivity
• Stay updated on client trends and evolving needs to uncover new opportunities

Must Have:

• MBA qualification preferred
• 6–10 years of experience in project management and at least 5 years in a client-facing role
• Superior communication, interpersonal, and negotiation skills
• Experience managing large teams and projects
• Proficient in financial concepts and reporting
• Background in Life Sciences or Pharma is mandatory
• Ability to manage multiple stakeholders and take initiative
• Passion for market research and identifying new business avenues